Breaking the Desk: Why We Are Using AI to Be More Human

Many agencies and major carriers are using AI for one primary purpose: to build walls between themselves and their clients. They are using technology to hide, hoping automation can replace the need for genuine customer service.

At Suprenant Insurance, we firmly oppose this approach. In fact, we believe using AI to avoid talking to clients misses the true advantage of technology completely.

We choose to do the exact opposite.